TRAVELPOUCH (PRIVATE) LIMITED operates the TravelPouch Travel Assistant mobile application. This Privacy Policy explains how we collect, use, protect, and handle information when users use our app.
By using TravelPouch Travel Assistant, you agree to the practices described in this Privacy Policy.
1 Purpose of the App
TravelPouch Travel Assistant is designed to provide travel service information and inquiry submission features. Users can explore travel services, view travel guidance, access travel checklist information, and submit travel-related inquiries to the support team.
The app is an information and inquiry support platform. It does not guarantee visa approval, ticket confirmation, hotel availability, travel package availability, airline pricing, booking confirmation, or approval from any third-party service provider.
2 Information We Collect
When users submit an inquiry form through the app, we may collect the following information voluntarily provided by the user:
- Full name
- Email address
- Phone number
- Selected travel service
- Destination
- Travel date
- Number of passengers
- Budget preference
- Additional inquiry notes or message details
We only collect information that users choose to submit through the app.
3 Information We Do Not Collect
TravelPouch Travel Assistant is designed to avoid unnecessary sensitive data collection.
We do not request users to submit:
- CNIC number
- Passport number
- Bank account details
- Credit or debit card information
- Government ID documents
- Passwords
- SMS data
- Call logs
- Contact list
- Precise background location
- Health or biometric information
Users should not submit sensitive documents or confidential personal information through the app.
4 How We Use User Information
Information submitted through the app may be used for the following purposes:
- To respond to travel inquiry requests
- To understand the user's requested travel service
- To communicate with users regarding their inquiry
- To provide customer support
- To improve app content, service information, and user experience
- To maintain basic inquiry records for service follow-up
We do not use submitted information for misleading claims, unauthorized financial services, gambling, crypto services, or unrelated high-risk activities.
5 Data Sharing
We do not sell user personal information.
User information may be shared only when necessary for the following limited purposes:
- To respond to the user's travel inquiry
- To coordinate with relevant service providers when required for the requested service
- To comply with applicable legal obligations
- To protect the rights, safety, and security of users, the company, or the app
Any such sharing is limited to the purpose of handling the user's inquiry or meeting legal requirements.
6 Third-Party Services
The app may use basic Android system features and may open email or browser services depending on user action.
If the app uses third-party tools in the future, such services may collect information according to their own privacy policies. We recommend users review any third-party policy when interacting with external services.
TravelPouch Travel Assistant does not use third-party services for gambling, loans, crypto, dating, or high-risk financial activities.
7 App Permissions
TravelPouch Travel Assistant is built with minimal permissions.
The app may use internet access only if required for app functionality, communication, or support features.
The app does not request access to SMS, call logs, contacts, camera, microphone, background location, or unnecessary storage permissions.
8 Data Security
We take reasonable steps to protect user-submitted information from unauthorized access, misuse, alteration, or disclosure.
However, no mobile application, internet transmission, or electronic storage method can be guaranteed to be 100% secure. Users are advised to share only necessary inquiry information through the app.
9 Data Retention
We may retain user-submitted inquiry information only for as long as necessary to respond to the inquiry, provide support, maintain service records, or comply with legal requirements.
When information is no longer required, we may delete, anonymize, or securely remove it from active records where reasonably possible.
10 User Choices and Rights
Users may contact us to request support regarding their submitted information.
Users may request:
- Access to their submitted inquiry details
- Correction of inaccurate information
- Deletion of inquiry information where applicable
- Withdrawal of communication regarding an inquiry
To make a request, users can contact us at:
11 Children's Privacy
TravelPouch Travel Assistant is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If a parent or guardian believes that a child has submitted personal information through the app, they may contact us at info@travelpouch.site, and we will take reasonable steps to remove such information where applicable.
12 Travel Service Disclaimer
TravelPouch Travel Assistant provides travel service information and inquiry submission features only.
The app does not guarantee:
- Visa approval
- Ticket confirmation
- Hotel availability
- Flight availability
- Travel package availability
- Price accuracy
- Government approval
- Third-party service approval
- Immediate booking confirmation
All travel service requests are treated as inquiries and may require direct confirmation from TRAVELPOUCH (PRIVATE) LIMITED or relevant service providers.
13 No High-Risk or Misleading Services
TravelPouch Travel Assistant does not provide:
- Loan services
- Investment services
- Cryptocurrency services
- Gambling or betting services
- Fake earning schemes
- Government impersonation services
- Guaranteed visa approval services
- Unauthorized financial products
The app is intended only for travel information, inquiry support, and user communication related to travel assistance.
14 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect app improvements, legal requirements, service changes, or policy updates.
Any updated version will be made available through the app or related official communication channels. Continued use of the app after updates means users accept the revised Privacy Policy.
15 Contact Us
For questions, privacy requests, app support, or travel inquiry support, please contact:
TRAVELPOUCH (PRIVATE) LIMITED
Email: info@travelpouch.site